Shipping, Returns and Exchanges

We sell filters, and we want you to end up with the right one. Here's how it works.

Shipping

Free shipping on every order in the continental U.S. No minimum, no threshold.

Ships in 2 to 3 business days. We pull, pack, and hand it to the carrier.

Arrives in 5 to 7 business days for most addresses. You'll get tracking by email the moment it ships. We use FedEx and UPS.

If we got it wrong

Wrong item, damaged box, crushed filters, anything that's on us: contact us with a photo of the filter, the box, and the shipping label. We'll send a replacement at no charge.

Don't ship anything back. We'll tell you what to do with it.

Returns:

You have 90 days from delivery to return any filter.

Most of the time we don't need it back. Call or text 954-588-7774 and we'll either send the right size or refund you. Keep the filters, pass them to a neighbor with the same system, or recycle them.

If we do need the item back, we pay for it. We'll email you a prepaid shipping label. You never pay return shipping, and there's no restocking fee.

Refunds go to the original payment method within 7 business days.

Custom-cut sizes are made to order and can't be returned. That's why we confirm those with you before we cut.

Before you order

If you're not certain about the size, call or text 954-588-7774, and we'll tell you exactly what fits. Send us a photo of the filter you're replacing if that's easier. It takes two minutes, and it beats guessing.

Common questions

How do I know it shipped?

You'll get an email with tracking as soon as it leaves.

Can I change or cancel my order?

Call or text 954-588-7774 right away. Before it's handed to the carrier, we can usually stop it.

What if it arrives damaged?

Send photos of the filter, the box, and the shipping label. We'll replace it, and you keep the damaged one.

Do you ship outside the continental U.S.?

Contact us, and we'll provide a quote.

Need a size nobody stocks?

We make custom sizes. Call or text 954-588-7774.